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Frequently Asked Questions

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Contacting prior to delivery

Do you fit other products

How long to fit the ply lining kits

Installation of plylining

Is VAT included

Northern Scottish and non UK mainland postage

Opening Hours

Postage costs

Rhino Pipe Carriers

Telephone ordering

Where is my VAT receipt

 

 

Can I receive a phone call before the driver arrives

Due to the number of drops in a day that carriers are expected to make, they are unable to phone prior to making the delivery, they are supplied with a contact phone number but this is only used if they are having difficulty in finding your property.

 

Do you fit other products

Demar are able to offer a fitting service for most of its products. These include full platform van roofracks, van roof bars, van rear door ladders, flettner roof vents, van bulkheads. Please phone for a quotaion.

 

How long to fit the ply lining kits

When we fit van ply lining kits it take between 30 - 60 minutes depending on the size of the van, we have a waiting room so it is usually undertaken without you having to leave the van with ourselves.

 

Do you offer an installation service

Yes, demar will install our van ply lining FREE OF CHARGE at our Worcester fitting depot. Please note that this serivce has to be pre-booked, it is not possible to just arrive and have the work done.

 

Is VAT included

As our terms and conditions state, we are a business to business including sole traders operation, therefore all prices quoted are exclusive of VAT.

 

Northern Scottish and non UK mainland postage

As we use a private carrier Tuffnells they impose a surcharge upon ourselves for delivering to Northern Scotland, or non UK mainland. This does not mean that we can't deliver to these postcodes, please phone so that a price can be quoted.

 

What are you opening hours

Demar have 3 phone lines into the sales office and they are answered between 8.00am to 5.00 pm Monday to Thursday, 8.00am to 4.00 pm on a Friday.

 

Postage costs

Our prices are delivered prices for all orders over £30. Orders under £30 are subject to a £10 carriage cost.

 

Why are your Rhino pipe tube carriers so cheap.

We have had alot of calls recently questioning if our Rhino Pipe carriers are the same spec as the other web sites selling Rhino Pipe Tube carriers. The reason that we keep getting these calls is because we discount them heavily compared to our competitors, therefore our customers believe that the Rhino pipe carriers that we sell can't be the same product.

The answer is YES they are genuine Rhino pipe carriers made by Rhino Products here in the UK. The reason that we are cheaper than other suppliers of the Rhino pipe tube carrier is because the cheaper we list them the more we sell,.The manufacturer Rhino Products ltd offers bigger discounts based on the batch quantities that we order.

So if you require a Rhino pipe carier, then Demar UK ltd will be more than happy to supply then plus any other van accessory that you may need.

 

Can I order over the phone

Demar understand that many people do not wish to order van accessories on line, so we accept all major credit and debit cards over the phone

 

My delivery has arrived but no VAT receipt

The VAT receipts are sent out after we have had a confirmation from the carrier that the delivery has been made. The VAT receipt will arrive within 1-2 weeks of the delivery being made.